Lead Production Manager,
Zingerman's Mail Order
Betty Gratopp is the lead production manager at Zingerman's Mail Order, an online gourmet food shop located in Ann Arbor, Michigan. Zingerman's Mail Order has annual sales of $18 million and offers about 1,000 different products ranging from fresh bread to aged cheese to estate-bottled olive oils. Orders are shipped five days per week via courier all across America. Daily order volumes are highly variable, ranging from 100 to 15,000 boxes and there is extreme seasonal variability as well, with over 50% of the year's revenue happening in the last six weeks of the year. Betty oversees a crew of 50 and a part-time seasonal crew of 400. Betty has been the lead implementer and developer of Zingermans Mail Order's lean transformation, now in its 11th year. She runs several kata storyboards, creates and steers all long term planning, and teaches regular classes to her crew and outside organizations.