Lean Leadership

Detailed Program Overview

Monday

Morning
  • Introduction and Program Overview
    • Compare and contrast Lean and traditional management approaches
    • Elements and Supporting Elements of Lean Management
    • Five needs of every leader (General Skills and Knowledge)
    • Introduction to Standard Work

Handout(s): Leadership–the X-Factor

Afternoon
  • Organizing and Planning
    • Leader Standard Work (LSW)
    • Draft and report out on LSW
    • LSW homework

Exercise(s): Bank Game
Handout(s): Leader Standard Work templates


Tuesday

Morning
  • Communication
    • The Communication Process
    • Sending Mixed Messages
    • Effective Communication Skills
    • Barriers to Communication
    • Effective Meeting Skills

Exercise(s): One-Way Communication, All Ears Listening
Handout(s): Effective meeting skills

Afternoon
  • Visual Management Systems (VMS)
    • Draft and report out on VMS
    • Introduction to A3
    • A3 homework
    • VMS homework

Handout(s): Help Wanted–Visual Management Systems, A3 template


Wednesday

Morning
  • Trust
    • Respect for others
    • Johari Window
  • Motivation
    • The Personal System (Attitudes, Moods, Beliefs, Competencies, Values, Goals)
    • Maslow's Hierarchy of Needs
    • Herzberg's Job Enrichment Principles
    • Kaizen Video

Exercise(s): Trust Game
Handout(s): Trust Inventory List, Kaizen Planning & Report forms

Afternoon
  • Observation
    • Principle of Go-See
    • Gemba Walks
  • Report on Status of Homework

Handout(s): Waste walk forms, Workplace Scan Checklist


Thursday

Morning
  • Providing Direction I
    • Conflict Response Modes
    • Levels of Direction
    • Job Relations (JR)
    • The Socratic Method
    • Job Instruction (JI)
    • Handling Difficult People

Exercise(s): Job Instruction
Handout(s): Job Relations, Job Instruction


Afternoon
  • Providing Direction II
    • Job Methods (JM)
    • PDCA
    • Introduction to Improvement Kata (IK)
    • Introduction to Coaching Kata (CK)
    • A3 presentation and coaching
  • Report on Status of Homework

Handout(s): Toyota Kata, Job Methods, A3 Coaching tips