Lean Leadership

Detailed Program Overview



Introduction and Program Overview

  • Compare and contrast Lean and traditional management approaches
  • Elements and Supporting Elements of Lean Management
  • Five needs of every leader (General Skills and Knowledge)
  • Introduction to Standard Work

Handout(s): Leadership–the X-Factor

Organizing and Planning

  • Leader Standard Work (LSW)
  • Draft and report out on LSW
  • LSW homework

Exercise(s): Bank Game

Handout(s): Leader Standard Work templates




  • The Communication Process
  • Sending Mixed Messages
  • Effective Communication Skills
  • Barriers to Communication
  • Effective Meeting Skills

Exercise(s): One-Way Communication, All Ears Listening

Handout(s): Effective meeting skills

Visual Management Systems (VMS)

  • Draft and report out on VMS
  • Introduction to A3
  • A3 homework
  • VMS homework

Handout(s): Help Wanted–Visual Management Systems, A3 template




  • Respect for others
  • Johari Window


  • The Personal System (Attitudes, Moods, Beliefs, Competencies, Values, Goals)
  • Maslow's Hierarchy of Needs
  • Herzberg's Job Enrichment Principles
  • Kaizen Video

Exercise(s): Trust Game

Handout(s): Trust Inventory List, Kaizen Planning & Report forms


  • Principle of Go-See
  • Gemba Walks

Report on Status of Homework

Handout(s): Waste walk forms, Workplace Scan Checklist



Providing Direction I

  • Conflict Response Modes
  • Levels of Direction
  • Job Relations (JR)
  • The Socratic Method
  • Job Instruction (JI)
  • Handling Difficult People

Exercise(s): Job Instruction

Handout(s): Job Relations, Job Instruction

Providing Direction II

  • Job Methods (JM)
  • PDCA
  • Introduction to Improvement Kata (IK)
  • Introduction to Coaching Kata (CK)
  • A3 presentation and coaching

Report on Status of Homework

Handout(s): Toyota Kata, Job Methods, A3 Coaching tips