Six Sigma Black Belt Transactional Service, Six Sigma in Transactional Service

Six Sigma Black Belt Transactional Service

  • Lead the Way on High-Impact Transactional/Service Projects

    Cost Delivery Digital Brochure
    $5,800
    with Minitab®
    $4,800
    without Minitab®
    Online Detailed information in a shareable format. download
    ISD Online, Anyplace, Anytime

    The Six Sigma Black Belt Transactional-Service focused program uses many of the same Six Sigma tools used in manufacturing, but presents the information with a transactional-service focus. The Six Sigma Black Belt Certification program focuses on common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. Multiple transactional-service focused case studies will be used to drive home the Six Sigma concepts and tools. The program provides participants with the necessary skills to execute Six Sigma techniques and strategies at the Black Belt level.

    Organizations typically use Black Belts to address high-impact projects. Black Belt skills are frequently used by project team leaders. The focus is on developing a participant's ability to effectively apply Six Sigma techniques to solve actual problems that affect corporate performance in quality, lead time, and cost in addition to customer-driven problem resolution. Attention is given to using these tools and techniques through extensive case studies derived from the practical experience of the instructor.

     
  • Components

    1. Course Introduction: Six Sigma Overview
    2. DMAIC Problem Solving Process
    3. Minitab® Tutorial
    4. Measuring the Current State of the Process (DPM, DPMO, Yield)
    5. Basic Six Sigma Quality Tools
    6. Six Sigma Problem Solving Session
    7. Assessing Process Stability: Variable Control Charts
    8. Statistical Process Control: Attributes Charts/Special
    9. Six Sigma Problem Solving Session
    10. Six Sigma Process Capability Analysis: Normal
    11. Process Capability: Non-normal Distributions
    12. Six Sigma Problem Solving Session
    13. Two Variable Analysis: Correlation Analysis
    14. Two Group Hypothesis Tests (F-tests, t-tests)
    15. Six Sigma Problem Solving Session
    16. Attribute Response (proportions/yield analysis)
    17. One-Factor ANOVA: Robust Operating Windows
    18. Six Sigma Problem Solving Session
    19. Measurement System Analysis: Gage R&R
    20. Voice of the Customer Survey/Survey Analysis
    21. Six Sigma Problem Solving Session
    22. Multiple Regression/Stepwise Regression
    23. DOE: Principles of Design of Experiments
    24. Six Sigma Problem Solving Session
    25. DOE: 2k Factorial, General Linear Model
    26. DOE: Full Factorial Designs—Interactions
    27. Six Sigma Problem Solving Session
    28. DOE: Taguchi Methods
    29. Design for Six Sigma Concepts
    30. Six Sigma Problem Solving Session
    31. Failure Mode and Effects Analysis
    32. Design for Reliability
    33. Product Design Verification Analysis
    34. Six Sigma Problem Solving Session
    35. Tolerance Analysis
    36. Control Systems (ISO 9000, MBNQA, APQP)

    Six Sigma Black Belt Transactional Course Project Report

    At the completion of the training, students may apply for Six Sigma Black Belt Transactional certification from the University of Michigan by successfully completing online exams and a Six Sigma project report that demonstrates the use of Six Sigma Transactional concepts toward reducing costs, increasing quality, or accelerating lead-time. Students are expected to select Six Sigma Black Belt-level Transactional Projects from their own employer with approval from both their employer and University of Michigan course instructors. Students are expected to submit their completed Six Sigma Black Belt Transactional project report within 360 days after the start of the program. Students are not expected to include any proprietary company information in their reports.

     
  • Prerequisites

    Participants should have working knowledge of:

    • Descriptive statistics (mean, std. deviation, etc.)
    • Basic graphical analysis (scatter plot, histogram, pareto)
    • Basic linear regression / correlation (fitting a line)
    • Basic probability distribution fitting (e.g., normal)
    • Basic Microsoft Excel (and/or statistical software) skills
    • All black belt participants are given entry into the UM Green Belt course for the purpose of reviewing lectures presented at the basic level

    Professional Certification

    Students pursuing the University of Michigan Six Sigma Black Belt Certification must score 80% or higher on required exercises. Final certification is granted based on passing the final certification exam with a score of 80% or higher and successful completion of the course project. Students are expected to select Six Sigma Projects from their own employer with approval from both their employer and University of Michigan course instructors.

    CEU

    Upon successful completion of this 120 hour program, students will receive 12 Continuing Education Units (CEU's). This course is not for academic credit. CEU credits may not be applied toward a degree. The University of Michigan will provide necessary documentation upon request.

    Program Fees and Timeline

    $5,800 including Minitab® software

    $4,800 without Minitab® software

    Students have 1 year from the start of the program to complete it, submit their project, and take a Black Belt certification exam. Typically students complete the full certification within 6 months.

    If you do not complete the program within 1 year from your start date you will be required to re-enroll at a reduced cost of $500 to receive an additional 120 days to complete the program.