Six Sigma Green Belt Transactional Service, Six Sigma in Transactional Service

Six Sigma Green Belt Transactional Service

  • Lay the Foundation for Your Performance in a Six Sigma Transactional/Service Environment

    Cost Delivery Options Digital Brochure
    Completed within 180 Days
    Online Detailed information in a shareable format. download
    ISD Online, Anyplace, Anytime

    For many manufacturers, Six Sigma project applications are well understood because of the extensive use of Six Sigma tools (SPC, DOE, pareto charts, etc.). Without engineering specifications or ready access to variable data to improve, many non-manufacturers often have difficulty visualizing the application of Six Sigma.

    Additionally, non-manufacturing Six Sigma projects are setup differently and require alternative problem solving approaches. Staff in transactional functions within a large company often struggle with applying quantitative analysis techniques, although they recognize an opportunity exists to make significant operational improvements.

    Unlike a typical Six Sigma Green Belt course, which focuses on manufacturing costs and quality, this course focuses on more common transactional measures, such as reducing internal processing of transaction time, improving customer satisfaction scores and reducing service costs.

    Green Belt courses lay the foundation for performance in a Six Sigma environment. Much of this training is focused on how to apply Six Sigma tools and methodologies. Green Belts meet a variety of needs within an organization-wide Six Sigma strategy, often providing implementation support for sub-tasks within a high-impact project. Participants learn to apply Six Sigma tools and methodologies rather than acquiring a deep understanding of the statistical concepts behind them.

  • Modules

    Each module of this course consists of 1–2 hours of online instruction, with an accompanying exercise. Exercises are a combination of multiple choice and Six Sigma data analysis problem sets (Microsoft Excel is required to conduct analysis). The examples used throughout the course are based on real world Six Sigma Transactional projects.


    • Six Sigma Green Belt Transactional Overview
    • Defining a Transactional-Service Six Sigma Project
    • Six Sigma DMAIC Problem Solving Model
    • Six Sigma Process Mapping
    • Six Sigma Voice of the Customer Analysis / Collecting Data
    • Measure: Current the State of a Process (Metrics: Yield, DPM, DPMO)
    • Creating Check Sheets
    • Pareto Analysis
    • Analyze: Qualitative Process Analysis: 5M's and P-Diagram
    • Idea Diagrams: Cause-and-Effect, Affinity, Tree Diagram
    • Descriptive Statistics
    • Stratification Analysis
    • Exploring Data Patterns: Frequency, Histogram
    • Process Capability Analysis
    • Two Variable Analysis: Scatter Plot/Regression
    • Correlation Analysis
    • Six Sigma Customer Survey Analysis
    • Statistical Process Control Overview
    • Throughput Analysis
    • Improve and Control Phase
    • Applying the Six Sigma Methodology: Case Study
    • Conclusion/Six Sigma Green Belt Certification Project
  • Program Prerequisites

    • Basic Microsoft Excel Skills
    • Basic Statistics Recommended

    Professional Certification

    Students pursuing the University of Michigan Six Sigma Green Belt Transactional Certification must score 80% or higher on required exercises and complete a Six Sigma course project for certification. Students may either choose a transactional Six Sigma project from their own workplace (with instructor approval) or select a prepared case study project developed by University of Michigan faculty. These Six Sigma Green Belt case studies simulate actual projects and include a problem solving scenario with a data set. They have been designed such that students should be able to complete the entire Six Sigma Green Belt project in less than eight hours.

    CEU Credits

    Upon successful completion of this 40 hour program, students will receive 4 Continuing Education Units (CEU's). This course is not for academic credit. CEU credits may not be applied toward a degree. The University of Michigan will provide necessary documentation upon request.

    Program Fees and Timeline

    $2,300 covers the Online Six Sigma Green Belt Transactional program.

    Students have 180 days from the start of the program to complete the program and submit their project. Typically students complete the full certification within 3 months.